Support
Last updated: 2026
Vertex is operated by مؤسسة تيكنومايندز (Technominds Establishment), Unified/Commercial Registration No. 7053119298, Kingdom of Saudi Arabia.
How to Reach Us
The fastest way to get help is by email. For a question about a specific app, use that app's dedicated address so it reaches the right team; for anything else, use general support. Please include your store name and the app you're using so we can help quickly.
Per-App Contacts
| App | |
|---|---|
| Social | social@tryvertex.io |
| Signals | signals@tryvertex.io |
| Cro | cro@tryvertex.io |
| Loyalty | loyalty@tryvertex.io |
| Matrix | matrix@tryvertex.io |
| Digital Downloads | downloads@tryvertex.io |
| Recur | recur@tryvertex.io |
| Joho | joho@tryvertex.io |
| Refer | refer@tryvertex.io |
| Upsell | upsell@tryvertex.io |
| Reviews | reviews@tryvertex.io |
General & Specialist Contacts
| Topic | |
|---|---|
| General support | support@tryvertex.io |
| Privacy & data requests | privacy@tryvertex.io |
| Legal | legal@tryvertex.io |
Hours & Response Times
We're available Sunday to Thursday during Saudi business hours. We aim to send a first response within one business day. Messages received on Friday or Saturday are answered on the next business day.